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In: International Journal of Quality & Reliability Management, Jg. 19 (2002-08-01), Heft 5, S. 540-550Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 19 (2002-08-01), Heft 5, S. 610-632Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 14 (2002-06-01), Heft 3, S. 150-164Online academicJournalZugriff:
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In: Managing Service Quality: An International Journal, Jg. 12 (2002-04-01), Heft 2, S. 87-99Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 18 (2001-10-01), Heft 7, S. 708-722Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 18 (2001-03-01), Heft 2, S. 180-194Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 18 (2001-03-01), Heft 2, S. 142-169Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 13 (2001-02-01), Heft 1, S. 25-34Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 17 (2000-10-01), Heft 7, S. 714-729Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 12 (2000-08-01), Heft 4, S. 238-244Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 12 (2000-08-01), Heft 4, S. 266-274Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 17 (2000-06-01), Heft 4/5, S. 541-553Online academicJournalZugriff:
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In: International Journal of Quality & Reliability Management, Jg. 17 (2000-06-01), Heft 4/5, S. 554-570Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 12 (2000-04-01), Heft 2, S. 107-117Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 12 (2000-02-01), Heft 1, S. 31-37Online academicJournalZugriff:
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In: Management Research News, Jg. 22 (1999-08-01), Heft 8, S. 26-43Online academicJournalZugriff:
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In: Managing Service Quality: An International Journal, Jg. 8 (1998-12-01), Heft 6, S. 389-394Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 10 (1998-10-01), Heft 5, S. 378-386Online academicJournalZugriff:
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In: The TQM Magazine, Jg. 9 (1997-12-01), Heft 6, S. 390-396Online academicJournalZugriff:
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In: Management Decision, Jg. 35 (1997-12-01), Heft 10, S. 746-752Online academicJournalZugriff: