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In: International Journal of Quality & Reliability Management, Jg. 34 (2017-09-04), Heft 8, S. 1318-1342Online academicJournalZugriff:
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In: International Journal of Contemporary Hospitality Management, Jg. 19 (2007-06-05), Heft 4, S. 286-295Online academicJournalZugriff: