["Hello, doctor's office? May I talk to the doctor?" An analysis of telephone accessibility in offices of general practitioners. A survey of patients in northern Norway 1987].
In: Tidsskrift for den Norske laegeforening : tidsskrift for praktisk medicin, ny raekke, Jg. 111 (1991-09-20), Heft 22, S. 2755-8
academicJournal
Zugriff:
In a survey among 3,739 patients belonging to 36 general practices in northern Norway, 33% reported difficult access to their local surgery by telephone. 43% reported difficulty in obtaining access to the doctor once they had obtained contact with the reception. The proportion of patients reporting problems of accessibility by telephone varied greatly, from 5 to 75%. Patients belonging to practices located in towns, with long waiting lists and many doctors, were most dissatisfied with the telephone service. Stable doctor/patient-relationships made direct contact with the doctor easier, while a scheduled time when patients could call the office made direct contact more difficult. We discuss ways to improve accessibility by telephone.
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["Hello, doctor's office? May I talk to the doctor?" An analysis of telephone accessibility in offices of general practitioners. A survey of patients in northern Norway 1987].
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Autor/in / Beteiligte Person: | Aaraas, I ; Melbye, H ; Lundevall, S |
Zeitschrift: | Tidsskrift for den Norske laegeforening : tidsskrift for praktisk medicin, ny raekke, Jg. 111 (1991-09-20), Heft 22, S. 2755-8 |
Veröffentlichung: | Oslo : Norske Laegeforening ; <i>Original Publication</i>: Chistiania : Alb. Cammermeyer, 1880-, 1991 |
Medientyp: | academicJournal |
ISSN: | 0029-2001 (print) |
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