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Safety training enhances hazard awareness in the construction industry. Its effectiveness is a component of occupational safety and health. While face-to-face safety training has dominated in the past, the frequent lockdowns during COVID-19 have led us to rethink new solutions. A chatbot is messaging software that allows people to interact, obtain answers, and handle sales and inquiries through a computer algorithm. While chatbots have been used for language education, no study has investigated their usefulness for hazard awareness enhancement after chatbot training. In this regard, we developed four Telegram chatbots for construction safety training and designed the experiment as the treatment factor. Previous researchers utilized eye-tracking in the laboratory for construction safety research; most have adopted it for qualitative analyses such as heat maps or gaze plots to study visual paths or search strategies via eye-trackers, which only studied the impact of one factor. Our research has utilized an artificial intelligence-based eye-tracking tool. As hazard awareness can be affected by several factors, we filled this research void using 2-way interaction terms using the design of experiment (DOE) model. We designed an eye-tracking experiment to study the impact of site experience, Telegram chatbot safety training, and task complexity on hazard awareness, which is the first of its kind. The results showed that Telegram chatbot training enhanced the hazard awareness of participants with less onsite experience and in less complex scenarios. Low-cost chatbot safety training could improve site workers' danger awareness, but the design needs to be adjusted according to participants' experience. Our results offer insights to construction safety managers in safety knowledge sharing and safety training.

Competing Interests: The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Titel:	Can a chatbot enhance hazard awareness in the construction industry?
Autor/in / Beteiligte Person:	Zhu, X ; Li, RYM ; Crabbe, MJC ; Sukpascharoen, K
Link:	Full Text Finder (Volltext)
Zeitschrift:	Frontiers in public health, Jg. 10 (2022-11-30), S. 993700
Veröffentlichung:	Lausanne : Frontiers Editorial Office, 2022
Medientyp:	academicJournal
ISSN:	2296-2565 (electronic)
DOI:	10.3389/fpubh.2022.993700
Schlagwort:	Humans Artificial Intelligence Communicable Disease Control Software Construction Industry COVID-19 prevention & control
Sonstiges:	Nachgewiesen in: MEDLINE Sprachen: English Publication Type: Journal Article; Research Support, Non-U.S. Gov't Language: English [Front Public Health] 2022 Nov 30; Vol. 10, pp. 993700. <i>Date of Electronic Publication: </i>2022 Nov 30 (<i>Print Publication: </i>2022). MeSH Terms: Construction Industry* ; COVID-19* / prevention & control ; Humans ; Artificial Intelligence ; Communicable Disease Control ; Software References: Appl Ergon. 1998 Oct;29(5):355-60. (PMID: 9703349) ; Int J Inj Contr Saf Promot. 2016 Sep;23(3):264-76. (PMID: 25997167) ; Front Public Health. 2021 Jul 22;9:662439. (PMID: 34368045) ; PLoS One. 2015 Jul 06;10(7):e0120644. (PMID: 26148023) ; Front Public Health. 2020 Mar 12;8:42. (PMID: 32226781) ; J Eval Clin Pract. 2013 Feb;19(1):200-8. (PMID: 22128754) ; Int J Occup Environ Health. 2007 Jan-Mar;13(1):56-63. (PMID: 17427349) ; Public Health Rep. 2009 Jul-Aug;124 Suppl 1:160-8. (PMID: 19618818) ; Accid Anal Prev. 2017 Aug;105:64-71. (PMID: 27174373) ; Int J Environ Res Public Health. 2016 Jun 28;13(7):. (PMID: 27367706) ; Behav Sci Law. 2002;20(1-2):5-17. (PMID: 11979488) ; Am J Public Health. 2006 Feb;96(2):315-24. (PMID: 16380566) ; Front Psychol. 2021 May 20;12:684946. (PMID: 34093377) Contributed Indexing: Keywords: chatbot safety training; construction hazard awareness; construction practitioners; design of experiment; eye-tracking Entry Date(s): Date Created: 20221219 Date Completed: 20221220 Latest Revision: 20230124 Update Code: 20240513 PubMed Central ID: PMC9749401

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Can a chatbot enhance hazard awareness in the construction industry?