An exploration of service quality practices in the Chinese hotel industry — A comparison between CMHs and FMHs.
In: 2010 IEEE International Conference on Industrial Engineering & Engineering Management (IEEM); 2010, p429-433, 5p
Konferenz
Zugriff:
Titel: |
An exploration of service quality practices in the Chinese hotel industry — A comparison between CMHs and FMHs.
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Autor/in / Beteiligte Person: | Cui, Zheng ; Yang, Haoxiong ; Zhang, Suyuan |
Quelle: | 2010 IEEE International Conference on Industrial Engineering & Engineering Management (IEEM); 2010, p429-433, 5p |
Veröffentlichung: | 2010 |
Medientyp: | Konferenz |
ISBN: | 978-1-4244-8501-7 (print) |
DOI: | 10.1109/IEEM.2010.5674484 |
Sonstiges: |
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