TINJAUAN HUKUM ISLAM TERHADAP PELAKSANAAN PENYELESAIAN SENGKETA KONSUMEN OLEH LEMBAGA KONSUMEN YOGYAKARTA (LKY)

Yogyakarta Consumer Institute (LKY) is a Non-Governmental Consumer Organization (LPKSM) which according to laws and regulations does not have the duty and authority to organize consumer dispute resolution. In laws and regulations, the task and authority to organize consumer dispute resolution is given to the Consumer Dispute Settlement Agency (BPSK), but in practice LKY participates in organizing consumer dispute resolution by conciliation/reconciliation and mediation. This creates problems in the form of confusion for consumers who want to complain about their disputes with business actors and the overlapping implementation of the functions and authorities of each institution in the consumer protection system in Indonesia. This phenomenon can be studiedwith a review of Islamic law in the theory of 'urf. This research is a field research, namely research conducted by collecting data and information obtained directly from respondents. This research is descriptive and conducted using a juridical and normative approach. The juridical approach is a problem approach based on statutory regulations. As for the normative approach is a problem approach based on the norms of Islamic law. The data in this study are primary data and secondary data. Primary data was obtained by the compiler by conducting interviews with the institution that became the object of research. While secondary data is obtained by the compiler through the official websites of ministries and state institutions, as well as newspapers on online sites. Data analysis was carried out using qualitative methods, which emphasized the analysis of the deductive and inductive inference process as well as on the analysis of the dynamics of the relationship between the observed phenomena, with scientific logic, namely the theory of 'urf. Based on the research results, the LKY's actions are one of the efforts of LKY (as a Non-Governmental Consumer Protection Agency) to defend consumer rights, in accordance with what is mandated by law. Meanwhile, according to a ...