Antecedents to satisfaction with service recovery
In: European Journal of Marketing, Jg. 34 (2000-02-01), Heft 1/2, S. 156-175
Online
academicJournal
Zugriff:
Titel: |
Antecedents to satisfaction with service recovery
|
---|---|
Autor/in / Beteiligte Person: | Wallin Andreassen, Tor |
Link: | |
Zeitschrift: | European Journal of Marketing, Jg. 34 (2000-02-01), Heft 1/2, S. 156-175 |
Veröffentlichung: | 2000 |
Medientyp: | academicJournal |
ISSN: | 0309-0566 (print) |
DOI: | 10.1108/03090560010306269 |
Sonstiges: |
|