Internet retail customer loyalty: the mediating role of relational benefits
In: International Journal of Service Industry Management, Jg. 14 (2003-12-01), Heft 5, S. 483-500
Online
academicJournal
Zugriff:
Titel: |
Internet retail customer loyalty: the mediating role of relational benefits
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Autor/in / Beteiligte Person: | Ju Rebecca Yen, Hsiu ; Gwinner, Kevin P. |
Link: | |
Zeitschrift: | International Journal of Service Industry Management, Jg. 14 (2003-12-01), Heft 5, S. 483-500 |
Veröffentlichung: | 2003 |
Medientyp: | academicJournal |
ISSN: | 0956-4233 (print) |
DOI: | 10.1108/09564230310500183 |
Sonstiges: |
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