Perceptions, corrections and defections: implications for service recovery in the restaurant industry
In: Managing Service Quality: An International Journal, Jg. 10 (2000-12-01), Heft 6, S. 339-346
Online
academicJournal
Zugriff:
Titel: |
Perceptions, corrections and defections: implications for service recovery in the restaurant industry
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Autor/in / Beteiligte Person: | Mack, Rhonda ; Mueller, Rene ; Crotts, John ; Broderick, Amanda |
Link: | |
Zeitschrift: | Managing Service Quality: An International Journal, Jg. 10 (2000-12-01), Heft 6, S. 339-346 |
Veröffentlichung: | 2000 |
Medientyp: | academicJournal |
ISSN: | 0960-4529 (print) |
DOI: | 10.1108/09604520010352256 |
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