Service and technology: opportunities and paradoxes
In: Managing Service Quality: An International Journal, Jg. 11 (2001-12-01), Heft 6, S. 375-379
Online
academicJournal
Zugriff:
Titel: |
Service and technology: opportunities and paradoxes
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Autor/in / Beteiligte Person: | Jo Bitner, Mary |
Link: | |
Zeitschrift: | Managing Service Quality: An International Journal, Jg. 11 (2001-12-01), Heft 6, S. 375-379 |
Veröffentlichung: | 2001 |
Medientyp: | academicJournal |
ISSN: | 0960-4529 (print) |
DOI: | 10.1108/09604520110410584 |
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