Necessary evil: a strategy to manage dysfunctional customer behavior
In: Journal of Services Marketing, Jg. 36 (2022-06-29), Heft 5, S. 741-753
Online
academicJournal
Zugriff:
Titel: |
Necessary evil: a strategy to manage dysfunctional customer behavior
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Autor/in / Beteiligte Person: | Huang, Yu-Shan (Sandy) ; Fang, Xiang ; Liu, Ruping |
Link: | |
Zeitschrift: | Journal of Services Marketing, Jg. 36 (2022-06-29), Heft 5, S. 741-753 |
Veröffentlichung: | 2022 |
Medientyp: | academicJournal |
ISSN: | 0887-6045 (print) |
DOI: | 10.1108/JSM-07-2020-0317 |
Sonstiges: |
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