Integrating the multi-channel environment: Computer Telephony Integration (CTI) has helped revolutionise call centre management making them more efficient, more flexible and crucially more transparent. Peter Cross, CTO of Ion Group assesses future trends. (Telecoms)
In: Communicate, 2003-03-01, S. 22-23
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Titel: |
Integrating the multi-channel environment: Computer Telephony Integration (CTI) has helped revolutionise call centre management making them more efficient, more flexible and crucially more transparent. Peter Cross, CTO of Ion Group assesses future trends. (Telecoms)
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Autor/in / Beteiligte Person: | Cross, Peter |
Zeitschrift: | Communicate, 2003-03-01, S. 22-23 |
Veröffentlichung: | 2003 |
Medientyp: | serialPeriodical |
ISSN: | 0264-4509 (print) |
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