Development of an Expert System for CIM Technical Support
2012
Hochschulschrift
Zugriff:
100
CIM system is a critical information system for manufacturing in semiconductor industry as it is able to improve the production efficiency and to optimize the product quality. It is tremendous and quite complex as it is an integration system from several information systems. The troubleshooting of CIM issues deeply relies on technical support engineers’ knowledge and experience. However, the technical employees may quit jobs from time to time and most of related technical data is not centrally managed. Hence the troubleshooting of CIM issues becomes very inefficient. This study employs expert system, case-based reasoning theories and utilizes the experienced CIM experts’ domain and product knowledge. A knowledge base is constructed by collecting and summarizing historical case data. A case-based expert system prototype is implemented. This system not only helps technical support engineers solve CIM issues more efficiently but also becomes a useful knowledge management utility and a professional technical training material.
Titel: |
Development of an Expert System for CIM Technical Support
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Autor/in / Beteiligte Person: | Cheng, Ching-Chan ; 鄭清展 |
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Veröffentlichung: | 2012 |
Medientyp: | Hochschulschrift |
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