Einzeltreffer — DigiBib

A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Titel:	Call Processing System with Call Screening
Autor/in / Beteiligte Person:	Scherer, Gordon F.
Link:	View record in USPTO Patent Applications (Volltext)
Veröffentlichung:	2007
Medientyp:	Patent
Sonstiges:	Nachgewiesen in: USPTO Patent Applications Sprachen: English Document Number: 20070189479 Publication Date: August 16, 2007 Appl. No: 11/696405 Application Filed: April 04, 2007 Assignees: CONVERGYS CMG UTAH INC. (Salt Lake City, UT, US) Claim: 1. A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising: (a) providing a call processor, wherein the call processor is configured to receive information associated with the call; (b) receiving information associated with the call, wherein the information comprises: (i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) information indicating an identity of the caller; (c) analyzing the information associated with the call, wherein the act of analyzing comprises comparing the information indicating an identity of the caller with the electronic data indicating the certain type of telephone device or line from which the call has been made; (d) detecting an inconsistency between the information indicating an identity of the caller and the electronic data indicating the certain type of telephone device or line from which the call has been made; and (e) obtaining additional information from the caller in response to the act of detecting the inconsistency, wherein the additional information relates to the identity of the caller. Claim: 2. The method of claim 1, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made comprises information indicator digits. Claim: 3. The method of claim 1, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made is provided within a user-to-user field of an Initial Address Message. Claim: 4. The method of claim 1, wherein the caller has a name, wherein the information indicating an identity of the caller comprises the caller's name. Claim: 5. The method of claim 1, wherein the information indicating an identity of the caller is provided by ANI information associated with the call. Claim: 6. The method of claim 1, wherein the information indicating an identity of the caller is provided within a user-to-user field of an Initial Address Message. Claim: 7. The method of claim 1, further comprising requesting the caller to confirm information associated with the call. Claim: 8. The method of claim 1, wherein the call is made from a PC, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made indicates that the call has been made from a PC. Claim: 9. The method of claim 1, wherein the act of obtaining additional information from the caller is performed by an interactive voice response device. Claim: 10. The method of claim 1, wherein the act of analyzing the information associated with the call further comprises referencing a stored record associated with the received information indicating an identity of the caller. Claim: 11. The method of claim 10, further comprising determining that information in the stored record is invalid, based on the detected inconsistency. Claim: 12. A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising: (a) providing a call processor, wherein the call processor is configured to receive information associated with the call; (b) receiving information associated with the call, wherein the information comprises electronic data indicating the certain type of telephone device or line from which the call has been made; (c) processing the information associated with the call; (d) determining the certain type of telephone device or line from which the call has been made; (e) selecting a prompt or greeting to provide the caller based on the certain type of telephone device or line from which the call has been made, wherein the selected prompt or greeting is predeterminedly associated with calls made from the certain type of telephone device or line from which the call has been made; and (f) presenting the selected prompt or greeting to the caller. Claim: 13. The method of claim 12, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made comprises information indicator digits. Claim: 14. A method of handling a call, wherein the call is made from a certain type of telephone device or line by a caller having a personal identity, the method comprising: (a) providing a call processor, wherein the call processor is configured to electronically receive information associated with the call; (b) receiving information associated with the call, wherein the information comprises: (i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) ANI information associated with the call; (c) analyzing the information associated with the call, wherein the act of analyzing comprises determining the extent to which the ANI information reflects the personal identity of the caller, wherein the act of analyzing is performed by the call processor; and (d) handling the call based on the determined extent to which the ANI information reflects the personal identity of the caller. Claim: 15. The method of claim 14, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made comprises information indicator digits. Claim: 16. The method of claim 14, wherein the act of determining the extent to which the ANI information reflects the personal identity of the caller comprises analyzing the electronic data indicating the certain type of telephone device or line from which the call has been made. Claim: 17. The method of claim 16, wherein the electronic data indicating the certain type of telephone device or line from which the call has been made indicates that a plurality of individuals are associated with the certain type of telephone device or line from which the call has been made, wherein the act of determining the extent to which the ANI information reflects the personal identity of the caller comprises determining that a plurality of individuals are associated with the certain type of telephone device or line from which the call has been made. Claim: 18. The method of claim 17, wherein the act of handling the call comprises obtaining additional information from the caller to determine the personal identity of the caller, wherein the act of obtaining additional information is performed in response to determining that a plurality of individuals are associated with the certain type of telephone device or line from which the call has been made. Claim: 19. The method of claim 14, wherein the act of analyzing the information associated with the call further comprises comparing the information associated with the call to information in a stored record. Claim: 20. The method of claim 14, wherein the received information associated with the call further comprises information indicating the geographic location of the caller, wherein the act of determining the extent to which the ANI information reflects the personal identity of the caller comprises referencing the received information indicating the geographic location of the caller. Current U.S. Class: 379142/010 Current International Class: 04; 04

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Call Processing System with Call Screening