A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots
In: Chatbot Research and Design : 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, Jg. 13815 (2023), S. 118-133
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Zugriff:
Titel: |
A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots
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Autor/in / Beteiligte Person: | van Hooijdonk, Charlotte ; Martijn, Gabriëlla ; Liebrecht, Christine ; Goos, Gerhard, Founding Editor ; Hartmanis, Juris, Founding Editor ; Bertino, Elisa [Ed.]ial Board Member ; Gao, Wen [Ed.]ial Board Member ; Steffen, Bernhard [Ed.]ial Board Member ; Yung, Moti [Ed.]ial Board Member ; Følstad, Asbjørn [Ed.] ; Araujo, Theo [Ed.] ; Papadopoulos, Symeon [Ed.] ; Law, Effie L.-C. [Ed.] ; Luger, Ewa [Ed.] ; Goodwin, Morten [Ed.] ; Brandtzaeg, Petter Bae [Ed.] |
Zeitschrift: | Chatbot Research and Design : 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, Jg. 13815 (2023), S. 118-133 |
Veröffentlichung: | 2023 |
Medientyp: | E-Book |
ISBN: | 978-3-031-25580-9 (print) ; 978-3-031-25581-6 (print) |
DOI: | 10.1007/978-3-031-25581-6_8 |
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