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Consumer protection in E-tailing computer sales: a case study of Dell.
In: International Review of Law, Computers & Technology, Jg. 35 (2021-11-01), Heft 3, S. 246-269
Online
academicJournal
Zugriff:
E-tailing is an important feature of e-commerce in general. This is particularly true for the Dell Corporation (Dell). Literature on Dell generally focuses on its competitive features in direct sales, products and services, overlooking its e-consumer protection. This paper aims to address this gap by reviewing the information available on Dell's (Australia) website and secondary data to examine: (i) the current e-consumer protection regulatory framework, using Australia as a case study; (ii) consumer protection by Dell; (iii) consumer experiences with Dell; and (iv) implications for theories and practices concerning e-consumer protection. Overall, Dell has adhered to its corporate governance to comply with the existing legal framework for customer protection; however, less consistent with consumer redress. The study proposes that better treatment and education of consumer rights may help e-tailers retain existing customers and attract new customers. A blend of regulatory improvement and changes in stakeholders' mindset and behaviour are essential to enhance e-consumer protection. Proper compliance measures, including both regulatory and non-regulatory, are required to protect the interests of both e-tailers and e-consumers. [ABSTRACT FROM AUTHOR]
Titel: |
Consumer protection in E-tailing computer sales: a case study of Dell.
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Autor/in / Beteiligte Person: | Ha, Huong ; Loh, Hui Shan ; Gay, Hui Ting Evelyn ; Yeap, Peik Foong |
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Zeitschrift: | International Review of Law, Computers & Technology, Jg. 35 (2021-11-01), Heft 3, S. 246-269 |
Veröffentlichung: | 2021 |
Medientyp: | academicJournal |
ISSN: | 1360-0869 (print) |
DOI: | 10.1080/13600869.2020.1838187 |
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